Frequently asked questions
Can't find what you're looking for? Or are you experiencing issues with trying to complete your booking online? See a list of our frequently asked questions for help, otherwise Contact Us for help.
Surf Getaways was founded by two highly credentialed and passionate female surf coaches Jenny Boggis and Serena Adams, who have extensive surfing experience at a professional and personal level, on a global stage. Their expertise ensures our tours encompass state of the art coaching with ‘female focused’ techniques for building confidence, improving strength, fitness and overall capability.
All our destinations and custom tours are very hands on. Meaning we pride our selves on delivering a very personalised experience. We limit the size of our tours, from 8 on our introduction to surfing tour to 12 on our intermediate to advanced tours. Travelling on your own doesnt mean you will be on your own when you travel with us. You will be part of a group of like minded women.
Please read the termination clauses in the booking forms. All details are specific to each destination. We will try and accomodate cancelations with refunds or credits on later tours, however late cancelations will most likely incur a fee. Please contact us with your specific concern or issue as soon as possible to avoid any penalties.
To confirm your booking, a deposit of twenty per cent (20%) of the total quoted cost of the tour must be paid and received by us. Reservations will not be considered confirmed until the deposit is received. The balance is required 30 days prior to your tour departure date.
If your booking is made within thirty (30) days of the departure date full payment is required at the time of booking.
Depending on the date of the booking and any related cancelation, some or all of the deposit maybe refunded. Please read Terms and Conditions for our full refund policy.
